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Terms of Service

These Website Terms of use govern Your use of the Service located at www.passportdirect.org.uk . Please ensure you have read these Terms of use carefully and ensure that you have understood them in full. By ticking the "I Accept" box or by using any part of the Service or website, You warrant that You understand and accept these Terms of use. If you disagree with these terms of use or any part of these terms of use, you must not use our website.

Definitions:

The list which follows contains words and expressions and the definitions of each one.

"Application Form" = The application form which is to be completed by you on the website.

"Contract" = The contract between You and passportdirect.org.uk for the provision of the Services
and which incorporates these Terms;

"Network" = the electronic IT and communications network used by us to provide the Services;

“passportdirect.org.uk" means this website, owned and operated by Elucidate Contractor Services (ECS) Ltd. trading as ECS Ltd. - registered address is Jubilee House, 3 The Drive, Great Warley, Brentwood CM13 3FR. Registered in England and Wales. No. (05856839)

 “The website” = www.passportdirect.org.uk "Services" means the service provided by
passportdirect.org.uk in respect of the receipt by passportdirect.org.uk of your service fee. This includes a"Review and Submission" service provided to you by Passportdirect.org.uk in respect of your application for a UK passport

"Service fee" = the charge paid by you to passportdirect.org.uk for the provision of the Services as set out on the Website and in these terms; "You" and/or "Your" and "you" and/or "your" means you the client.

“Us” and/or “our” and “we” are “we’re” = passportdirect.org.uk

In order to use this service:

You must be at least 16 years old or above. Your contract with passportdirect.org.uk commences on receipt of the service fee from you and will remain in force for the duration of the provision of of the services unless ended in accordance with these terms of use.
Passportdirect.org.uk reserves the right at its sole and absolute discretion and for any reason to refuse you access to the services offered.
You agree and provide consent to passportdirect.org.uk to submit your application to HM Passport Office by electronic submission via the relevant government website. Upon receiving payment from you and provided you agree and accept these terms of use, Passportdirect.org.uk endeavours to:
• check and review the Application details You have submitted using the application form on the website
• try to contact you, if required, to make any corrective amendments to your application
• Submit your completed application details to HM Passport Office by electronic transfer via the relevant government website
• Provide a renewal reminder email to the email address you provide on your application approximately 3 months prior to your next passport renewal being due.

Passportdirect.org.uk cannot guarantee an uninterrupted or fault free service.

The Network is not owned controlled or influenced by Passportdirect.org.uk in any way and may from time to time be changed, temporarily suspended for maintenance word or changed in other ways by the owner.

Passportdirect.org.uk take reasonable action to minimise any disruption that could be caused by the network being temporarily suspended or changed in any way.

Passportdirect.org.uk accepts no responsibility for the network By using this service you must agree to provide Passportdirect.org.uk with accurate information requested by Passportdirect.org.uk in order for Passportdirect.org.uk to provide you with the Services; You must not use the Service for any illegal or unlawful, improper or fraudulent activity; You must agree not use the Service to commit a criminal act or to cause harm or annoyance to others; If you are applying on behalf of someone else and are not the main applicant, you confirm by accepting these terms that you have the express consent of the main applicant and that the applicant is eligible to make an application for a UK passport.

By accepting these terms:

  • You agree to make service fee payment of £69 in advance of receiving our services by using your credit or debit payment card.
  • You warrant that all of the information you have provided is accurate and correct You confirm that you are eligible to apply for a UK passport to HM Passport Office in accordance with UK law.
  • You understand that you are paying your service fee to an independent company and that the service fee is for a check and send review and submission service.
  • You understand that no part of the service fee paid to passportdirect.org.uk will contribute to the passport fees which are payable to the UK HM Passport Office.
  • You understand that you will be responsible for paying the fees for your passport application directly to HM Passport Office and that our service fees are separate and in addition to the passport fees Subject to these Terms, You agree and acknowledge that the Service fee shall be non- refundable and that any request for refund of such Service Charge shall be at Passportdirect.org.uk's sole and absolute discretion.
  • You agree to us starting the review process of your application immediately after having submitted your application via the website.

Passportdirect.org.uk reserve the right to suspend or terminate the provision of the services to you at any time and without notice, Whilst passportdirect.org.uk will take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date. All material contained on this Website is provided without any or warranty of any kind.

Exclusion of liability:

Passportdirect.org.uk does not accept liability for any loss or damage that you suffer as a result of using this Website or the services offered herein including but not limited to; financial loss, failed travel plans, cancellation fees and/or charges.

Passportdirect.org.uk cannot guarantee and do not promise a specific outcome from the use of the services offered. The services to you are provided without warranties for anything whatsoever including but not limited to reliability, suitability, adequacy, accuracy, timeliness, completeness

Nothing in these terms of use will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in these terms of use: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under these terms of use or in relation to the subject matter of these terms of use, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

Passportdirect.org.uk will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control. Passportdirect.org.uk will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

Passportdirect.org.uk will not be liable to you in respect of any special, indirect or consequential loss or damage.

You hereby indemnify passportdirect.org.uk and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including, without limitation, legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms of use, or arising out of any claim that you have breached any provision of these terms of use without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, passportdirect.org.uk may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.|

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. 
We are registered data controllers for the Purposes of the Data Protection Act 1998.

Service Level Guarantee:

We aim to begin work on your application within 20 minutes of having received your application online. Although this is not always possible, we will send you an email to the email address provided on your application when your application has been passed to a member of our team for the provision of service to begin.

Cancellation/Refund Policy:                                                              

Under the Distance Selling Regulations, a consumer has seven days to cancel a contract. However, as our service fee is for the review and submission service we provide, and we provide it much before the end of the seventh day, it may not be possible to undo our service. By availing our service, you authorise us to start the work immediately and won't be entitled to cancel once the order is placed. Our processors work in real time and will in many cases have begun the review of your application within minutes of it being submitted online.

Refund requests must be submitted via our contact form on www.passportdirect.org.uk. Any refund that may be agreed on an exceptional basis will be subject to a £15 admin fee.