Terms of Service
The list which follows contains words and expressions and the definitions of each one.
"Application Form" = The application form which is to be completed by you on the website.
"Contract" = The contract between You and passportdirect.org.uk for the provision of the Services
and which incorporates these Terms;
"Network" = the electronic IT and communications network used by us to provide the Services;
“passportdirect.org.uk" means this website, owned and operated by Elucidate Contractor Services (ECS) Ltd. trading as ECS Ltd. - registered address is Jubilee House, 3 The Drive, Great Warley, Brentwood CM13 3FR. Registered in England and Wales. No. (05856839)
“The website” = www.passportdirect.org.uk "Services" means the service provided by
passportdirect.org.uk in respect of the receipt by passportdirect.org.uk of your service fee. This includes a"Review and Submission" service provided to you by Passportdirect.org.uk in respect of your application for a UK passport
"Service fee" = the charge paid by you to passportdirect.org.uk for the provision of the Services as set out on the Website and in these terms; "You" and/or "Your" and "you" and/or "your" means you the client.
“Us” and/or “our” and “we” are “we’re” = passportdirect.org.uk
In order to use this service:
Passportdirect.org.uk reserves the right at its sole and absolute discretion and for any reason to refuse you access to the services offered.
• check and review the Application details You have submitted using the application form on the website
• try to contact you, if required, to make any corrective amendments to your application
• Submit your completed application details to HM Passport Office by electronic transfer via the relevant government website
• Provide a renewal reminder email to the email address you provide on your application approximately 3 months prior to your next passport renewal being due.
Passportdirect.org.uk cannot guarantee an uninterrupted or fault free service.
The Network is not owned controlled or influenced by Passportdirect.org.uk in any way and may from time to time be changed, temporarily suspended for maintenance word or changed in other ways by the owner.
Passportdirect.org.uk take reasonable action to minimise any disruption that could be caused by the network being temporarily suspended or changed in any way.
Passportdirect.org.uk accepts no responsibility for the network By using this service you must agree to provide Passportdirect.org.uk with accurate information requested by Passportdirect.org.uk in order for Passportdirect.org.uk to provide you with the Services; You must not use the Service for any illegal or unlawful, improper or fraudulent activity; You must agree not use the Service to commit a criminal act or to cause harm or annoyance to others; If you are applying on behalf of someone else and are not the main applicant, you confirm by accepting these terms that you have the express consent of the main applicant and that the applicant is eligible to make an application for a UK passport.
By accepting these terms:
Passportdirect.org.uk reserve the right to suspend or terminate the provision of the services to you at any time and without notice, Whilst passportdirect.org.uk will take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date. All material contained on this Website is provided without any or warranty of any kind.
Exclusion of liability:
Passportdirect.org.uk does not accept liability for any loss or damage that you suffer as a result of using this Website or the services offered herein including but not limited to; financial loss, failed travel plans, cancellation fees and/or charges.
Passportdirect.org.uk cannot guarantee and do not promise a specific outcome from the use of the services offered. The services to you are provided without warranties for anything whatsoever including but not limited to reliability, suitability, adequacy, accuracy, timeliness, completeness
Passportdirect.org.uk will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control. Passportdirect.org.uk will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
Passportdirect.org.uk will not be liable to you in respect of any special, indirect or consequential loss or damage.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
We are registered data controllers for the Purposes of the Data Protection Act 1998.
Service Level Guarantee:
We aim to begin work on your application within 20 minutes of having received your application online. Although this is not always possible, we will send you an email to the email address provided on your application when your application has been passed to a member of our team for the provision of service to begin.
Under the Distance Selling Regulations, a consumer has seven days to cancel a contract. However, as our service fee is for the review and submission service we provide, and we provide it much before the end of the seventh day, it may not be possible to undo our service. By availing our service, you authorise us to start the work immediately and won't be entitled to cancel once the order is placed. Our processors work in real time and will in many cases have begun the review of your application within minutes of it being submitted online.Refund requests must be submitted via our contact form on www.passportdirect.org.uk. Any refund that may be agreed on an exceptional basis will be subject to a £15 admin fee.